We want you to be satisfied with your purchase.
All return requests for unwanted Retail items such as Cake toppers must be made within 7 days of receiving the order. Only sealed, UNUSED Retail merchandise in its original packaging will be accepted.
To receive credit: FIRST – Email us at firstname.lastname@example.org and obtain a return merchandise authorization number (RMA). Your RMA number must be clearly printed on the outside of the box.
No returns will be accepted without the RMA number clearly printed on the outside of the box.
No returns will be accepted 14 days after an RMA number has been issued to you.
Return shipping is the customer's responsibility. Please ship your package with adequate insurance for the value of the contents. If your merchandise is lost or damaged while returning, Elegant Cakery will not assume responsibility. Enclose the sales receipt from Elegant Cakery (or photocopy of original).
Once a return package is received, a refund will be issued to you minus the 10% restocking charge. Damaged Items? For Damaged Goods Claim, save your shipping box! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded.
Contact our customer service department at email@example.com to report damaged goods within 2 days of receipt of product. A return merchandise authorization will be given to you UPS or FedEx will pick up your package within 7 days. A refund or replacement will be issued to you when we receive the damaged goods providing all conditions of our return policy are met. Refused Orders? Any order sent to a customer that is refused will be charged the shipping costs plus a restocking charge of 10%. Returned Orders Due to Incorrect Address? If your order is returned to us due to an incorrect address given by the customer at the time of ordering, we will re-ship the order at the customer’s expense. If the customer chooses not to have the order re-shipped, they will be charged a 10% restocking charge plus the original shipping charges.