Frequently Asked Questions

We will be happy to answer any of your questions by phone at (817) 488-7580, by email at info@elegantcakery.com , or in our showroom located at 535 S. Nolen Drive #200 Southlake, TX 76092.

With all of the choices that we offer from cake flavors to custom cake designs to mail order cakes, you are bound to have a few questions. We have compiled answers to some of your most commonly asked questions here.

How do I place a custom cake order?

If you know the cake design you want, you can call in your order during normal business hours at (817) 488-7580. If you’re not sure what cake design you want, you are welcome to visit our showroom during business hours and one of our Cake designers will gladly assist you in designing your cake. If possible, it is a good idea to bring an invitation or party napkin for design inspiration. For Wedding cakes, it is suggested that you call ahead to schedule an appointment for a Free consultation with cake tasting.

How far in advance should I order a custom cake?

If you have a complex cake design which requires handmade sugar paste flowers or characters we recommend a couple weeks’ notice, so the sugar paste items can be premade and have time to dry and harden. For less complex Party cakes, it is advised to give us one weeks’ notice. If you don’t have one weeks’ notice, we understand and will do our best to accommodate your last minute order, so please call us at (817) 488-7580 as soon as you can to place your order. We do usually even have a same day option or two, but please call us ASAP. Please note we do not take orders via email, so please call us for prompt service. Although we may be able to provide you a price quote, you may not have an order “BOOKED” in our production schedule until a deposit has been made. For last minute gatherings, we do have Dessert cakes and several varieties of cupcakes in stock daily. For Wedding cakes, popular dates fill up quickly, so it is recommended to book your date 6 months ahead of time to ensure availability. Feel free to call us to check if your wedding date is still available.

What is the price range for specialty cakes?

Standard 9” round Dessert cakes start at $60 and standard 9” round Custom cakes start at $75 for local pick up. This size cake serves about 12 - 18 birthday cake slices. Two tier cakes start at $175. Sculpted cakes start at $250. Prices go up from there based on size and complexity. Call or email us for more specific pricing information.

What is the price range for wedding cakes?

Wedding cakes iced in buttercream start at $5 per serving, so if you want a cake to serve 100 people, you can expect the price to start around $500. Fondant cakes are at least $1 more per serving. A good rule of thumb is that the more elaborate, intricate, and time consuming the cake design, the greater price range you should expect. We DO NOT charge extra for fillings or different flavors of cake. It’s your cake…it should be the flavor of cake you want.

What makes your cupcakes different?

They are made fresh daily with our special recipes using only the finest ingredients. Our flavors are a variety of classic and contemporary. Some of our cupcakes have a yummy filling for an extra burst of flavor. Some of our cupcakes are iced in unique icings such as chocolate ganache, poured fondant that give a very smooth appearance, and creamy buttercream. They are so unique, they have been featured in magazines. They are truly “The Best in Town”.

Can I order cupcakes to be picked up on the same day?

Yes, for local pickup. Simply call our store at (817) 488-7580 during business hours and we will let you know what selections are available. We make 6 to 8 flavors of cupcakes daily, so we cannot guarantee all of our cupcake varieties will be available for same day orders but we will make sure you are pleased with your assortment.

Do you offer custom cupcakes for local pick up?

Yes. Our cupcakes are the perfect ending to a casual or outdoor wedding. Cupcakes also make a great Wedding favor when individually boxed. Wedding cupcakes are available to order by calling or coming by our showroom. Please speak to one of our Cake designers about special decorations such as sugar flowers, sanding sugar, scrolling or piped monograms to coordinate with your wedding design.

Do you offer cupcakes for weddings?

Yes. Our cupcakes are the perfect ending to a casual or outdoor wedding. Cupcakes also make a great Wedding favor when individually boxed. Wedding cupcakes are available to order by calling or coming by our showroom. Please speak to one of our Cake designers about special decorations such as sugar flowers, sanding sugar, scrolling or piped monograms to coordinate with your wedding design.

Do you offer cupcake stands for my special event?

Yes, we do have medium and large cupcake display stands available for a rental fee. We also have several smaller cupcake stands for FREE loan out with purchase of 3 dozen cupcakes or more. Stands may only be rented or borrowed in conjunction with the purchase of our cupcakes. If you require a stand for your event we encourage you to place your order in advance to ensure stand availability. Stands are available for local orders only and cannot be shipped.

Do you rent silver cake plateau stands for weddings?

Yes, we do. The large round or square silver cake plateau rents for $75 and the small round silver plateau rents for $50. Silver plateaus may only be rented in conjunction with the purchase of a cake. Plateaus must be returned the following Tuesday after the wedding to avoid late charges.

Do you offer delivery & set-up for my special event?

Yes, we do. Delivery and set-up is available throughout the Dallas and Fort Worth area, and beyond within driving distance. Delivery fee is based on proximity to our showroom. Please contact us for pricing details. We also offer Door-to-Door LOCAL cake delivery. Consider sending a Special Occasion cake garnished with fresh flowers!

Do you use Nuts in your cupcakes and cakes?

Yes, we do use nuts in some of our cakes such as Carrot cake, Italian Cream cake and German Chocolate cake. Since many of our customers suffer from nut allergies, we go to great lengths to avoid any cross contamination. We keep all nuts in sealed containers when not in use, and keep products containing nuts separated from nut free products. However, there are nuts on the premises, so we do not recommend consuming our cupcakes or cakes if you have a severe nut allergy. We do not have peanuts on-site.

Do you make gluten free/sugar free/dairy free cakes?

Yes, we make a delicious Gluten Free and Dairy Free Chocolate Devil’s Food cake. Our gluten free cake has won many rave reviews. It is delicious enough for everyone to enjoy! Sorry, we do not offer a Sugar free cake at this time.

Where are you located?

Our bakery and showroom address is: 535 S. Nolen Drive #200 Southlake, TX 76092. From the corner of Southlake Blvd. (also known as 1709) and Nolen, just go south on Nolen for about ¼ of a mile. We are the 2nd Red Brick building on the left.

How are my cupcakes and cake order shipped?

We take great care and pride when shipping our products. All cupcake and cake orders are shipped with our custom shipping method. Our shipping packaging is designed to ensure your cupcakes and cakes arrive at their destination looking as they are presented both at our showroom and online. To ensure the freshness and quality of our cupcakes and cakes; they are baked fresh, frozen overnight, shrink-wrapped and carefully packaged in sturdy inner corrugated boxes. They are then packed in Styrofoam shippers with frozen gel packs to maintain a cool temperature during transit.

Why do you use Overnight Shipping?

Cupcakes and Cakes are shipped overnight to ensure freshness of the product, as well as minimize possible shipping damage.

What is your refund Policy on Cupcakes and Cakes?

There are absolutely NO REFUNDS on Cupcakes and Cakes. Once your perishable shipment leaves our facility, they are at the mercy of the carrier. We take every precaution in packing to protect your cupcakes or cake from damage during shipping. Any unlikely damage that is incurred during shipping is the responsibility of the carrier. Damage claims should be reported directly to the carrier. Shipping refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address. For locally picked up orders, your cake will be shown to you for your inspection before you leave our store. We can explain proper transportation and storage of your cake. However, we cannot be held responsible if your cake is not transported properly, not kept at an acceptable temperature, or damaged in any way at the hands of someone else. If an issue does arise, please call us and/or bring back the cake immediately and we will repair or replace it if we can. Upon request we do offer professional delivery for a fee, however the option of delivery is based on availability in our delivery schedule.

What do you charge for Shipping?

Shipping charges are based on total shipping weight and destination zip code. Shipping charges for retail items will be automatically assessed at online checkout

How do I care for my Shipped Cupcakes or Cake?

If you don't plan on eating your cupcakes or cake the same day they arrive, keep them in the inner corrugated box and place them in the freezer immediately to keep it at its peak flavor and quality. We do not recommend freezing cupcakes or cakes for more than 14 days. We don't recommend storage in refrigerators as they have a tendency to dry the cake out. For best flavor, thaw your Cupcakes for 2 – 4 hours at room temperature, thaw your Cake for 6 – 8 hours at room temperature before serving. Once thawed, DO NOT re-freeze them…...PLEASE EAT THEM within a couple days! We want you to enjoy them at their freshest.

Can you customize decorations on shipped cupcakes?

Yes, somewhat. We can add some decorations to ship with your order. Note your special request in the comment box at check out. For Example you could type: “Please include Pink Baby shower decorations on my order”. Keep in mind that cake decorations on shipped orders may be somewhat limited, since some decorations cannot be shipped successfully, we will do our best to accommodate your request within our shipping limitations. Call us if you need more information before placing your order.

Do you offer corporate discounts for cupcake and cakes?

Yes, cupcake and cakes are perfect for corporate marketing promotions, customer appreciation gifts, employee incentive programs, thank you gifts, holidays and other occasions. When 15 or more of the same cake or cupcake pack are ordered to be shipped, we do offer a discount. We will be happy to include your business card, greeting card or promotional material in our gift packages. Email your questions or requests to info@elegantcakery.com.

Do you offer wholesale prices for restaurants?

Yes, we make Cakes for some of the finest Restaurants, Cafés and Coffee Shops in the Dallas Fort Worth area. Email us at info@elegantcakery.com for more information.

How will my retail purchases ship?

Some retail items (non-perishable items) such as Wedding cake toppers or Cake serving knife sets ship directly from the manufacture. Therefore, shipping times do vary. See product description and our terms of use page for more information. If wedding accessories are being ordered, it is advised that you order at least 3 weeks before your wedding date. Please note your event date in comments section at checkout. Shipping charges for retail items will be automatically assessed at checkout. All retail shipments are usually shipped via UPS ground. A tracking number will be emailed to you directly for your convenience.

What is your Return Policy for Cake toppers?

We want you to be satisfied with your purchase. All return requests for unwanted Retail items such as Cake toppers must be made within 7 days of receiving the order. Only sealed, UNUSED Retail merchandise in its original packaging will be accepted. To receive credit: FIRST – Email our customer service department at info@elegantcakery.com and obtain a return merchandise authorization number (RMA). Your RMA number must be clearly printed on the outside of the box. No returns will be accepted without the RMA number clearly printed on the outside of the box. No returns will be accepted 14 days after an RMA number has been issued to you. Return shipping is the customer's responsibility. Please ship your package with adequate insurance for the value of the contents. If your merchandise is lost or damaged while returning, Elegant Cakery will not assume responsibility. Enclose the sales receipt from Elegant Cakery (or photocopy of original). Once a return package is received, a refund will be issued to you minus the 10% restocking charge. Damaged Items? For Damaged Goods Claim, save your shipping box! It needs to be inspected by the carrier. Claims cannot be made for damaged goods if the box is discarded. Contact our customer service department at info@elegantcakery.com to report damaged goods within 2 days of receipt of product. A return merchandise authorization will be given to you UPS or FedEx will pick up your package within 7 days. A refund or replacement will be issued to you when we receive the damaged goods providing all conditions of our return policy are met. Refused Orders? Any order sent to a customer that is refused will be charged the shipping costs plus a restocking charge of 10%. Returned Orders Due to Incorrect Address? If your order is returned to us due to an incorrect address given by the customer at the time of ordering, we will re-ship the order at the customer’s expense. If the customer chooses not to have the order re-shipped, they will be charged a 10% restocking charge plus the original shipping charges.

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